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Fitbit not showing steps or sleep on LG V20

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‎10-09-2018 06:19 - last edited on ‎10-10-2018 07:38 by Fitbit Moderator

‎10-09-2018 06:19 - last edited on ‎10-10-2018 07:38 by Fitbit Moderator

Ever since an update was conducted on my LG V20, my Fit bit does not record steps or sleep. I have logged out and rebooted my Alta HR several times now. Any help would be greatly appreciated. Thanks!

 

 

Moderator edit: updated subject for clarity

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5 REPLIES 5

‎10-10-2018 08:21

‎10-10-2018 08:21

@DakotaChief Welcome! Thanks for being part of our Community! Sorry to hear that you aren't seeing your steps and sleep on your Fitbit app. When was the last time you synced your Alta HR? Try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎10-11-2018 02:12

In response to AlvaroFitbit

‎10-11-2018 02:12

My app doesn't show my steps or sleep either. I know my Fitbit is synced to the app because it is recording the calories. But when I open the app, there are no boxes that show steps or sleep. Just calories, water, and stuff I never use.

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‎10-11-2018 06:37 - edited ‎10-11-2018 06:46

‎10-11-2018 06:37 - edited ‎10-11-2018 06:46

My Blaze wasn't showing my steps and even though my Blaze was syncing via Bluetooth with my Galaxy S5 the activity did not show up on the online dashboard. I then updated the app to 2.80.1 and still nothing. This has been going on for a long time with my Blaze with different versions of the app. What's the point of buying a Fitbit device if they can't do what they're supposed to do? We shouldn't have to go through all this rigamarole to get things to where shey should be. Update after restarting my S5. The app is now showing the past days' steps and they also showed up on the online Dashboard. So, for now, it seems to be working. For how long, I don't know. Maybe they should let users know that every time they update theur app they should restart their device.

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‎10-11-2018 07:06

In response to AlvaroFitbit

‎10-11-2018 07:06

Hi - last night the ap started to work recording my steps & this morning my sleep was recorded as well. It also synced all the days for when it wasn't recording that info. I did the update this past Monday late morning. Not sure why it started working last night. Thanks for getting back to me.

Sent from Xfinity Connect Application
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‎12-17-2018 11:14

‎12-17-2018 11:14

SO you have the LG V20 & the fitbit ulta HR connected??

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