help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit not syncing heart rate data

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-04-2020 01:11 - last edited on ‎09-04-2020 18:35 by Fitbit Moderator

‎09-04-2020 01:11 - last edited on ‎09-04-2020 18:35 by Fitbit Moderator

When I sync my fitbit in the morning, sleep data gets updated, but heartrate doesn't. Sometimes I get the new heartrate data after restarting my phone, sometimes I don't. Getting no heart rate data makes the device rather useless. 

From what I can see, the issue is in the app not refreshing the Android Views. I think it cashes them and never refreshes the data. 

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
2 REPLIES 2

‎09-04-2020 18:34

‎09-04-2020 18:34

Hi @xtien, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. To better assist you with this, can you please let me know which Android mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Looking forward to your reply.

Best Answer
0 Votes

‎09-05-2020 01:47

In response to RicardoFitbit

‎09-05-2020 01:47

These are screenshots of the app. The latest sleep info is from Friday, which is correct. The latest heart rate info is from Thursday, which is incorrect. The heart rate data is available in the device, because when I select Thursday, open heart rate details for Thursday, I can scroll right to see Friday. So the detail data is available, it just doesn't show in the list screen.

This is on a Pixel 4. I had the same experience on a Nexus 5X. 

 

Screenshot_20200905-104221.png

Screenshot_20200905-104234.png

  

Best Answer
0 Votes