Fitbit not syncing with Samsung Galaxy S3

[fortunatefeet]

As with most other Flex users I too have lost all syncing with my phone but mine happened 24 August at 6.01am.  My Fitbit app on the phone won't sync, just keeps providing me with an exclamation mark and tells me my battery is low even though it is fully charged.  I have done all the paperclip, resetting, restarting etc. comments, but still nothing.  Has the problem been sorted now, if not, it certainly should have.. There should be some sort of update by now, if not compensation for another device that is supported.  There is sadly no point in a tracker that does not do the one job it has - tracking!  Any news or help would be gratefully received

[RobertoME]

Hello @fortunatefeet, welcome aboard to the Fitbit Community! I was reading your post your tracker is not syncing and you have tried different solutions non different from what I can provide you. Nonetheless please take a moment to review this post for more help, perhaps there is something additional to try: Having trouble syncing? (here's how to fix this).

So I was happy to reach out to our Support Team and they were able to confirm that they're currently working to reach a resolution with you. I recommend following up with them and then letting me know how it turns out.

See you around and keep me posted if you have additional questions.

[fortunatefeet]

HiThanks for the message.  I have got back to them after trying the solutions they mentioned, but no joy.  Still saying battery is low and not synced since 6.01am 24 August.I have replied to them and are awaiting for them to get back to me.RegardsCarol

[fortunatefeet]

Thanks for the information Roberto, unfortunately Fitbit could not provide me with an answer other than to say my fitbit was counterfeit and will not work on their system! It has worked for the last 20 months and still works now using GPS on my phone  just won't sync the details to phone or computer. Needless to say I am looking for a Garmin replacement.

[SunsetRunner]

@fortunatefeet try to hard-reset your Fitbit : left button and right-bottom until off.

remove the Fitbit from your account and try to add it again

[RobertoME]

Thank you for your input @SunsetRunner and I appreciate you have let me know the response from our support team you have received @fortunatefeet.

With counterfeit trackers, it means was not made or distributed by Fitbit or an authorized Fitbit seller. So the tracker will not work in our system and cannot be set up as a Fitbit product. In this case in my opinion what I will try to do if is possible is to contact the seller where you obtained the tracker.

For anything else you know you are always welcome in our Community. See you around!