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Fitbit not syncing with ipad or Android phone.

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‎01-14-2016 01:03

‎01-14-2016 01:03

Hi I have emailed customer support but still waiting on reply.
my fitbit Charge worked perfectly for first 24hrs. Since then it has not connected to either my ipad or my phone. It works on a daily basis just doesn't sync to devices. Very frustrating.
I have done everything I can think of, uninstalling and reinstalling fitbit apps, checking bluetooth etc. Neither device can 'see' my fitbit.
Can anyone help or should I send it back and request a new one?
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‎01-14-2016 01:48

‎01-14-2016 01:48

Before sending back it's worth trying a restart:

 

http://help.fitbit.com/articles/en_US/Help_article/How-do-I-restart-my-tracker/

 

This does no harm and can sort out all sorts of issues.

 

Note that it doesn't always work first time so give it a few tries.

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