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Flex won't sync

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‎01-13-2016 17:16

‎01-13-2016 17:16

My Flex is not syncing to my Android. I looked online and tried the troubleshooting options but none helped. Each time it tries to sync, it says that it can't connect to fitbit.com. What can I do to make it work again??

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2 REPLIES 2

‎01-13-2016 18:34

‎01-13-2016 18:34

Same thing happened to me. I emailed customer service. I'm waiting to hear back from them.
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‎01-14-2016 03:24 - edited ‎01-14-2016 03:25

‎01-14-2016 03:24 - edited ‎01-14-2016 03:25

Welcome to our Community @Nat.Boss @Wretched61! It's great to have you here! Smiley WinkI'd suggest you restart your tracker and then set up your tracker as a new device by following these instructions. Note that if you haven't synced in over 24 hours, your activity data for previous days will be lost and only today's data will remain. Also @Wretched61 I'm glad to hear you contacted Customer Support, they usually take between two days to reply but I'm sure they'll get back to you and provide you a good solution for this.

 

Hope this helps, have a nice day! Smiley Very Happy

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

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