help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit not syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-07-2018 16:00

‎07-07-2018 16:00

My fitbit won't sync to my samsung 6....last day it synced was June 29th. A whole week ago! 😢 It's fully charged and my phone has had all updates and I've even turned it off to power down power up..... still my Bluetooth doesn't recognize it.  Please help! 🙁😢

Best Answer
0 Votes
1 REPLY 1

‎07-08-2018 00:45

‎07-08-2018 00:45

Having tried restarting your phone without any luck, I would try restarting your fitbit using this procedure:

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

 

Give it a few tries though as it sometimes doesn't work.

Best Answer