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Fitbit not syncing

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‎10-13-2019 06:22

‎10-13-2019 06:22

I have not been able to sync since May but use my fitbit everyday.  I am getting ready to delete app and just use another device.  Any suggestions?

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‎10-14-2019 15:04

‎10-14-2019 15:04

Hi @Gussieb, welcome to the Community Forums!

 

Thanks for bringing this to my attention and for troubleshooting your device prior to posting. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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