06-29-2017
08:43
- last edited on
06-30-2017
13:25
by
LanuzaFitbit
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06-29-2017
08:43
- last edited on
06-30-2017
13:25
by
LanuzaFitbit
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Over the last week or so syncing has been nearly impossible. The last sync for me yesterday was a 7 pm and I couldn't get it to sync until 6 this morning. Now it's stuck again where it's not syncing. I've rebooted my phone, reset the tracker and it's still not syncing. What is going on on the system that is causing these problems? This has been intermittent with your changing to allow more people in the challenge but it didn't go away after you changed back and it's gotten worse
Moderator edit: updated subject for clarity

06-30-2017 14:04
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06-30-2017 14:04
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Hello @BlackByrd!
This could be happening because the connection was corrupted in some way. Let's try to restart that connection following these steps:
- Go into the Bluetooth setting of your mobile device and look for your Fitbit.
- Remove the tracker from that list.
- Open the Fitbit app.
- Tap the account tab and then select the 'Set Up a New Device' option and set up your Fitbit again.
That should do the trick and get your Fitbit to work correctly once again. In the meantime, I'd like to ask you what is the model that you're using.
Look forward to your reply, please let me know how it goes.

