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Fitbit not syncing

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‎10-18-2017 17:53 - last edited on ‎03-14-2025 20:30 by Fitbit Moderator

‎10-18-2017 17:53 - last edited on ‎03-14-2025 20:30 by Fitbit Moderator

Cant get fitbit to sync with my smart phone. Shut down & restarted. Not updating. 

Best Answer
6 REPLIES 6

‎10-18-2017 21:22

‎10-18-2017 21:22

@Phido257, It would help to know which Fitbit and phone model you have.

Best Answer

‎10-18-2017 21:58

In response to Goosse1962

‎10-18-2017 21:58

Same here. Charge hr 2 on android version 2.59

Best Answer
0 Votes

‎10-18-2017 23:50

In response to bwbmom

‎10-18-2017 23:50

@bwbmom, I am guessing that by Android version is the Fitbit app version. App version 2.6 is available. Update and see if that fixes it. Android version 4.4 is minimum needed. People are having issues on android version 8.

 

I hope this helps and have a Terrific day!

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0 Votes

‎10-19-2017 03:46 - edited ‎10-19-2017 03:48

In response to bwbmom

‎10-19-2017 03:46 - edited ‎10-19-2017 03:48

By doing the update, did it fix the problem? I have the same problem with the same tracker and version but mine still won't sync after the update 

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0 Votes

‎10-19-2017 06:16

‎10-19-2017 06:16

I am in the same boat.  My zip won't sync with the app or with the dashboard on my laptop.  My phone is an LG Stylo.

 

Best Answer
0 Votes

‎10-23-2017 17:42

In response to Goosse1962

‎10-23-2017 17:42

Yesterday the Fitbit app 2.60 on my Nexus 5X running Oreo failed to sync. It told me that it couldn't find my device (Blaze). What finally fixed it was restarting my phone.

 

I hope this helps someone and have a Terrific day!

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