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Fitbit not syncing

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‎11-04-2017 11:41

‎11-04-2017 11:41

My Alta hasn't synced since Thursday night at 22.12.  It keeps saying your sync is scheduled but it still won't..  Also since the phone updated a week ago the GPS won't work. 

I have a Huawei P9 lite

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2 REPLIES 2

‎11-05-2017 07:42

‎11-05-2017 07:42

I have exactly the same product and the exact same last sync day......... Someone at Fitbit knows there is a problem with the sync...... Been a Fit bit fan since 2014 please can we have some answers........ 😬😬😬😬😬

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‎11-05-2017 08:12

‎11-05-2017 08:12

Try going into the app settings on your phone, fitbit app, storage - clear cache.  Then try re-syncing. I'd been having problems since Friday, just did that and took it a while to re-sync but everything is working great now.

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