Fitbit not syncing

[Katrina17]

My fitbit, Charge 2, hasn't synced to my phone, Samsung J3, for a week now. App not installed on any other device. I've tried resetting Bluetooth, restarting phone, deleting and reinstalling the app. I notice that others have been having problems with syncing and the customer services help says that if you click on the tiles it updates but mine doesn't do this either! 

[SteveH]

You mention restarting the phone but don't mention restarting the fitbit. You can try this by:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. Your Charge 2 will begin charging.
4. Press and hold the button on your tracker for four seconds. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
5. Unplug your tracker from the charging cable.

Give this a few tries as it doesn't always work. You might also try forgetting the fitbit in your phone's bluetooth settings. If it still won't sync after that then there are some more ideas to try in this help file: https://help.fitbit.com/articles/en_US/Help_article/1866/

Note that the Charge 2 only has enough memory to hold up to 7 days detailed data between syncs. After that it starts to hold the data at a daily summary level so when you get the syncing issues resolved your data may look a little strange.

[Katrina17]

Thanks Steve but no luck. Tried a few times. 😢