Fitbit not syncing

[ErinPayne2]

My Fitbit hasn't been syncing, when I check app it shows no steps and isn't showing sleep log. I've tried a few different things ,nothing seems to be working. My Fitbit shows everything just not the app.how do I fix it?

[SteveH]

The usual things to try when you get syncing issues are:

• restart phone
• restart fitbit using this procedure: https://help.fitbit.com/articles/en_US/Help_article/1186/
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: https://help.fitbit.com/articles/en_US/Help_article/1866/