help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit not syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-28-2019 03:44

‎02-28-2019 03:44

This is the second time my Fitbit, out of nowhere, stop syncing. The first time I restarted the Fitbit and reinstalled the app and it worked. This time I've reatarted the Fitbit, reinstalled the app, updated my phone, reinstalled the app again, restated the Fitbit again, under my bluetooth settings I've deleted my Fitbit and tried to have it repair. Nothing has worked. The time is off so I can't even wear it as a watch. I have a Samsung J7 phone and Charge 3 Fitbit. It's been 6 days now since the last sync. Please help. Thank you

Best Answer
0 Votes
1 REPLY 1

‎02-28-2019 04:04

‎02-28-2019 04:04

It's been six days since my last sync as well   I've got a flex and a galaxy note.  I've done the restart, reinstall, etc.  Perhaps an issue with fitbit?

Best Answer
0 Votes