Fitbit not working

[Billjordan]

I bought a Fitbit ionic 2 years ago. Last year it died and I was sent a replacement because it was under warranty.  Today, 11 months later, my replacement ionic died.  Customer service told me that since it has been more than one year since I bought the original Fitbit, it was not under warranty, even though the replacement was less than a year old.  I was offered 25% off replacement. See no need to throw $150 or so at a product that has to be replaced every year. I'll go find something more dependable.  Too bad, because I like the ionic. 

[Odyssey13]

Hi @Billjordan 

The warranty is for one year from the date of the original purchase of the device. In case you want to read the warranty information - click

So many new styles of Fitbit, you might want to look them over and use that discount.

[Billjordan]

Fool me once....  Fitbit creates a product that lasts less than a year. I expect my GPS watch to last much longer than that.  I will search for such a watch elsewhere, as Fitbit has lost my trust. No hard feelings. Our relationship was fun while it lasted.

[wilsontc81]

Mine just did the same thing last night.  Battery was around 60%, just wont cut on and stopped syncing.  

Same reply from customer support.  The number of watches that are having this same problem is unbelievable.