Fitbit on Pixel Watch 2 and Pixel phone does not match settings on internet

[gvcc]

The Fitbit app is truly frustrating. Nothing matches what the web suggests.   The app needs to be fixed so it matches the support suggestions for settings that are on the web.  I was wondering why automatic  stride length it's not selectable for me on my phone and app. Very confusing how they use stride length and step.  Why don't they just make it consistent? Nothing in the app matches the setting suggest it on the web. The app is a disaster. Why anyone purchase this app? I will continue using the free app but it is full of holes and inconsistencies. 

Moderator edit: clarified subject.

[RiekoC]

Hello @gvcc 

When you say that nothing matches the support suggestions on the web, are you doing searches or are you reading the Fitbit Help Center articles? 

If you're doing searches on the internet, there is quite a bit of outdated information. The Fitbit Help Center (<-- click) is usually more current. That said, I have found outdated information in the Help Center. 

[gvcc]

For example, and this is just one, set automatic stride length does not exist on the Fitbit app using the Pixel, and Google Watch.  All references on the web including the Fitbit help page says it should be there to set manually or automatically.  So where did it go?

[RiekoC]

Hello @gvcc 

I have the Pixel 10 Pro phone and Pixel Watch 4. This is the route that I use to get to stride length:

• Tap your picture in the upper right of the Today page in the Fitbit app
• Tap Fitbit settings in the menu that opens
• Scroll to Activity and tap on it
• Scroll up to Feature settings. Stride length is the second one listed in this section. Tap on it to change between Automatic and Manual.