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Fitbit registered Walk as Weights

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‎03-28-2020 15:59 - last edited on ‎04-24-2020 16:01 by Fitbit Moderator

‎03-28-2020 15:59 - last edited on ‎04-24-2020 16:01 by Fitbit Moderator

New guy here. I've been using the app to track my walks. The last couple of days it doesn't show my path and pace anymore. This morning, it registered my walk as "weights". When I'm walking, I can see it recording and see my pace.

 

The last walk that tracked my path and pace was on Thursday (3/26) morning.20200328_155359.jpg

 

Moderator edit: Subject for clarity 

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‎04-24-2020 16:00

‎04-24-2020 16:00

Hi @Richie2260, it's nice to see you again participating here in the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for the screenshot that were attached. To better assist you with this, can you please let us know which Fitbit device are you using to track your activity and which mobile device are you using to check the Fitbit app? When was the first time you experienced this issue and how many times since then? If you haven't already done so, I recommend you to restart your Fitbit device and then follow the next steps:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Keep me posted and let me know if you have any additional questions. 

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