Fitbit screen

[Rivash_S]

Hi my screen on my Fitbit is not working. It is still logging information that I can see when my phone syncs but the screen is dead...what can I do?

[ashwolve]

@Rivash_S - Hi and Welcome - not sure about this one but lets try a few things

1 on the underside do the green lights still work?

2, check the battery level on dashboard

3, connect it as if to recharge - do you see the battery symbol or charging icon

you may also want to try to restart your device (this can take upto 3 attempts to completely reboot) (Note - this is a restart not a factory reboot) to do this follow this link and choose the device you have

https://help.fitbit.com/articles/en_US/Help_article/1186

if it still doesn't work you may have to contact customer support

https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs&co=GB

Please note if this is not the country you are from scroll to the bottom of the page and you will see United Kingdom and a down arrow - click the down arrow and select your country for the support page relevant to your area

Hope this helps

Kind Regards

Wayne

[Rivash_S]

Thanks. 

Yes, the green lights are on and I have been charging it using my phone's dashboard.

I will try the reboot, thank you!