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Fitbit still not syncing after Samsung updates

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‎10-01-2017 15:21

‎10-01-2017 15:21

Starting a new thread as moderator said. I've flagged my issues many times and tried everything suggested. Nothing works. It is over a month now. I do not blame Samsung as they gave to give 1 months notice of their intended changes. Fitbit clearly don't put resources into fixing the Flex now. What is the point of a tracker that does not track? It's a complete disgrace. 

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4 REPLIES 4

‎10-04-2017 09:16

‎10-04-2017 09:16

Hi

 

Are you able to sync on the computer using fitbit connect ? Cat Embarassed

 

Which is the latest Android Version installed on your phone? 

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‎10-08-2017 15:17

In response to SunsetRunner

‎10-08-2017 15:17

Thank you - Android v7.0 it says. I've done everything advised multiple times and have had no fitbit for nearly 6 weeks. Absolute disgrace. How fitbit but think this is ok for so many people is beyond me. Either they should give me a new one that actually works or admit they don't put resources into the Flex anymore and give me a refund so I can buy a different brand. Shockingly bad.

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‎10-08-2017 15:18

In response to SunsetRunner

‎10-08-2017 15:18

 I'm not able to, no. Still get error messages.

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‎10-09-2017 09:25

In response to smileyflower001

‎10-09-2017 09:25

Hi

 

When desired it's possible to contact the fitbit support team, they can be contacted from the official contact page.
 
Mention what you've already tried to speed things up.
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