Sync problems

[bkleincocacola]

I am having continual issues syncing my fitbit to my LG4.  I have rebooted both my phone and fitbit multiple times.  Any suggestions on how to fix it?

[SunsetRunner · Accepted solution]

Awesome troubleshooting

Feel free to clear the Fitbit App cache on the phone, all your data stays intact, the fitbit app will recreate the cache when syncing with your account.

Sometimes installing new app updates over existing ones, while using the cache for the previous app version(s).. can cause bugs / glitches.. like a app not loading, or crashing..

Check out the Android Central Article (Credit to author's of the website / article):

How (and when) to clear app cache or data on Android | Android Central 

* Make sure having the latest fitbit app version installed.

[bkleincocacola]

Thank you for the help. I will try that and see if that corrects the issue.

[SunsetRunner]

*fingers crossed*

[bkleincocacola]

It has worked.  No issues for the last few days.

Thank you so much.

[SunsetRunner]

Fab

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Happy Fitbitting