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Fitbit stopped syncing

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‎12-25-2019 16:02 - last edited on ‎12-26-2019 15:46 by Fitbit Moderator

‎12-25-2019 16:02 - last edited on ‎12-26-2019 15:46 by Fitbit Moderator

Fitbit stopped syncing with my Samsung device 2 months ago so I get only calorie count on my phone. No steps at all. I get daily step count on my Fitbit device on my wrist but this vanishes at midnight and no data retained. I've tried EVERYTHING., including Fitbit  helpdesk. Apparently at 2 years old my device isn't supported any more and not compatible with Samsung! Throwing Fitbitn in bin and going to try another tracker. Merry Xmas. Ax

 

Moderator edit: updated subject for clarity

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4 REPLIES 4

‎12-26-2019 16:15

‎12-26-2019 16:15

Hi @EdinburghA. Welcome to the forums.

 

Thanks for taking the time to troubleshoot your Fitbit and getting in touch with our Support team prior posting. Our team often reviews the feedback posted in the Community as it helps us to evaluate our procedures and improve the performance of our products, so be sure that your comments won't go unnoticed.

 

As with any other app, our team optimized the Fitbit app to work on certain phones and tablets based on the requirements of each model and OS. Your Samsung phone might have fulfilled the minimum requirements to have been able to sync before, however we cannot guarantee a full performance if that phone or tablet isn't part of the official list. I understand how you're feeling about this matter and if you change of mind let me know so we can continue troubleshooting your Fitbit device together. 

 

I'll look forward to your reply.

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‎12-27-2019 07:53

‎12-27-2019 07:53

I just got mine and it worked fine all day yesterday but will not sync today

 Says device not found.

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‎12-27-2019 09:01

In response to LizzyFitbit

‎12-27-2019 09:01

Hello, I'd like to also note, that I'm also experiencing the same issues as I just started to use my Versa 2 with the Fitbit app on my Samsung Galaxy 10 phone yesterday. I continue to lose connection (not staying synced) and I'm unable to access features on app, as looks as there's no connection and continues to connect (spins) Extremely disappointing for a first time user. 

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‎12-27-2019 09:11

In response to MJSchro

‎12-27-2019 09:11

To add, I've restarted my phone. Uninstalled and re-installed the Fitbit app and performance results have not improved 

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