Fitbit stopped working after trying to update for afib monitoring

[SunsetRunner]

Have Uninstaller and reinstalled fitbit app. The face before and after that is the same. 5 dots appear. What to do?

[LokeAa]

I am not sure what you mean, but if you are having an issue with your watch, reinstalling the app will not solve your problem. If the watch is unresponsive, first try and restart it but holding the "button" for 10 seconds, until the Fitbit Logo appears. 

[SunsetRunner]

What button.? And in a chat on fitbit app I was told to Uninstaller and reinstall.  

[SunsetRunner]

The watch face is black and when I tap it to wake it up, 5 tiny dots appear and they don't activate anything. 

[SunsetRunner]

Hello @SunsetRunner 

It sounds like you need to restart your Fitbit tracker but you didn’t mention in your post which Fitbit Tracker you have. Look here to find your particular Fitbit and how to properly restart it: https://help.fitbit.com/articles/en_US/Help_article/1186.htm You will not lose any data restarting it. 
Let me know if this answers your question and resolves the problem. 😃 Happy Stepping!

[SunsetRunner]

• Thank you. It finally worked. Having the illustration helped me! Now the reason this all happened was I wS trying to see if my Luxe will measure AFIB. Do you know how to do that?

[SunsetRunner]

Woohoo @SunsetRunner! I’m happy it worked for you and I was able to help. 😃 I’m someone that does better with illustrations as well. To answer your question about Luxe and AFIB…. 😉 More visuals…Look here to see how it’s set up: https://9to5google.com/2022/05/05/fitbit-irregular-heart-rhythm-notifications-afib-set-up/

Look here to see more detailed information that might come in handy: https://help.fitbit.com/articles/en_US/Help_article/2467.htm?Highlight=Afib

😃I hope this answers your questions. Please let me know and as always Happy Stepping!