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Fitbit stopped wotking

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‎01-22-2019 05:44

‎01-22-2019 05:44

Just randomly stopped. No display..nothibg wotks. Fully charged

Any suggestions?

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‎01-24-2019 03:44

In response to AlvaroFitbit

‎01-24-2019 03:44

Thanks for the reply.
I found a part of it on the inside has broken. It's not repairable.
Thanks anyways

--
Ruth

View best answer in original post

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‎01-23-2019 10:16

‎01-23-2019 10:16

@Ruthy62 Welcome! Thanks for being part of our Community! Sorry to hear that your Fitbit device isn't working. How do you know that your tracker is fully charged? Do you see anything on the display when charging it? Try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎01-24-2019 03:44

In response to AlvaroFitbit

‎01-24-2019 03:44

Thanks for the reply.
I found a part of it on the inside has broken. It's not repairable.
Thanks anyways

--
Ruth
Best Answer
0 Votes