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Fitbit surge and app not syncing

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‎07-02-2017 22:09

‎07-02-2017 22:09

my Fitbit surge had a issue with the wristband and since it was in warranty it got replaced, the problem is that the new surge is not syncing with my phone ( I used to have an IOS but switched to android recently ) in fact the app hangs and doesn't open. can someone advice

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‎07-05-2017 07:00

‎07-05-2017 07:00

Hello @manjonoir it's nice to have you here as a new member of the Fitbit Community! I'm wondering how it goes so far? I'm curious to know in which way the app hangs, is it giving you an error at the moment to log in or is it giving you a blank screen?

 

If you are experiencing issues at the moment to sync make sure your tracker has enough battery charge, this might be one of the reason your Surge is not syncing. Also if the issue persists, please take a look at this post: Having trouble syncing? (here's how to fix this).

 

Hope this helps. See you until the next time!

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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