Fitbit versa Is not syncing with Android 9.0

[Pepenador9112]

Despite the last acutlization the watch doesn't sync. Please fix it

[LanuzaFitbit]

Hello @Pepenador9112.

Thanks for trying to update and letting us know that it did not work.

Our team is aware of this situation and it is being looked into. As soon as we have any updates we'll be sure to post about them. Please keep an eye on this thread. Any news will be shared in there for everyone to see.

Let me know if there is anything else that I can help you with.

[Pepenador9112 · Accepted solution]

The actualization 2.80.1 doesn't work again 

[LanuzaFitbit]

Hello @Pepenador9112.

Thanks for giving that a shot and letting me know that it didn't work.

As soon as we have any news on the matter we'll be sure to let everyone know. For the time being please keep checking on that thread I linked to above.

Let me know if you have any further questions.

[Jsr2017]

2.80.1 still won't sync. The only way it will sync it's if i reboot the Fitbit. This performance is worse than the previous version 

[LanuzaFitbit]

Welcome to the Forums @Jsr2017.

Thanks for your feedback and letting us know that restarting lets you do it. 

As I mentioned above, at this time we do not have any updates on the matter but we'll be sure to let everyone know as soon as we do have anything to share.

Let me know if there are any further questions.

[Jsr2017]

Please note that a reboot is only good for 1 sync. I am rebooting my fitbit
2 to 3 times a day.

Moderator Edit: Personal info removed

[LanuzaFitbit]

Hello @Jsr2017.

Thanks for the update.

I'll be sharing this with the rest of the team. Unfortunately we do not have any updates on the matter but as soon as we do have anything to share we'll be letting everyone know.

In the meantime, maybe  you could try to use a computer or another mobile device to try and sync your Fitbit to your account. Click here to get instructions on how to sync with other devices.

Feel free to reach out with any further questions.

[JamieCarman]

Have you fixed the issue of versa not syncing with android? I just got a fitbit for christmas... 3 days later it wont sync and nothing I do going thru these threads trying to fix it works at all. 

[Lynn365]

Same for me...got for Christmas amd it will not sync and stay synched.

[JamieCarman]

I just called customer support and they said my android 8.0 would have issues with the versa. So not sure why you're having trouble if you have the 9.0.... this is frustrating

Get Outlook for Android

[JamieCarman]

The customer service person I talked with today said that it was because my phone has android 8.0 software, but if yours is 9.0 why are you having trouble? Pretty expensive watch to not work

[Jes1975]

Great! I got my versa yesterday and have been trying to set it up on my night shift. Now I fond out that its not going to work with my android 8 phone. Might have to return it. 😞

[Pepenador9112]

Mine never got fixed I have to buy another brand of smartwatch, I was very desappointed with the product. 

[LanuzaFitbit]

Hello @Pepenador9112, and @JamieCarman. Welcome to the Forums @Jes1975 and @Lynn365.

I apologize for the delay in my response.

As I mentioned before, we’re aware of it and are working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

[Lynn365]

We are returning it. It wouldn't stay synced and then it quit syncing at
all. Very disappointed.

[Robert.Brewer]

I have been having issues (since October) connecting my Versa to my Pixel 2 running Android 9. Lately it has gotten worse. Even after going through the time consuming process of uninstalling, reinstalling, turning off bluetooth, unpairing the versa, allowing all the permissions, putting up with all the notifications and persistent alerts, and the angry wife who says it now takes me too long to get ready for a run, I still can not get my runs to track heart rate and GPS in the same activity. Instead I get two separate activities. Which then doubles my step count and just ruins all the joy I used to get out of the product. 

When will Fitbit fix the issues with Android? 

[JamieCarman]

The only time my fitbit syncs is when I shut off my phones bluetooth, shut off my fitbit, close the app on my phone, then open and start everything back up at the same time. No text message alerts, no phone call notifications, and steps are days behind loading on my fitbit app. Super disappointed.

Get Outlook for Android

[JosLen]

Dear all, have bought my Versa almost one year ago. In that time had 3 new different perfctly working android phones and I was never able to have a proper connextion, on paper a very nice smart watch but in reality there is something seriously wrong at the foundation.