07-04-2018 16:13
07-04-2018 16:13
Hi, I bought a fitbit versa last week and having major issues with syncing to my phone and updating information on the fitbit app. Is this a common problem and if so is there a quick fix without sending the tracker back? Phone is an android Sony xperia xz premium.
Thanks.
Answered! Go to the Best Answer.
07-04-2018 23:41
07-04-2018 23:41
There are a few posts where people are having problems with this phone, and others where everything seems to be ok. This may be the reason that the phone is not on the list of supported devices at www.fitbit.com/devices
Even if a phone does work with fitbits then syncing problems can occur from time to time, often without any apparent reason. Often this can be overcome by restarting the phone and restarting the fitbit using this procedure:
When that doesn't work then there are more troubleshooting steps in this help file: https://help.fitbit.com/articles/en_US/Help_article/1866/
07-04-2018 23:41
07-04-2018 23:41
There are a few posts where people are having problems with this phone, and others where everything seems to be ok. This may be the reason that the phone is not on the list of supported devices at www.fitbit.com/devices
Even if a phone does work with fitbits then syncing problems can occur from time to time, often without any apparent reason. Often this can be overcome by restarting the phone and restarting the fitbit using this procedure:
When that doesn't work then there are more troubleshooting steps in this help file: https://help.fitbit.com/articles/en_US/Help_article/1866/