Fitbit will not keep track of steps

[helpmewithfitbi]

Fitbit does keep track of steps and constantly says my steps are at 0.

[helpmewithfitbi]

Doing the restart by taking the battery out and quaiting 10 seconds doesn't work, tryed multiple times but didn't work.

[helpmewithfitbi]

Doesn't*misspelled doesn't for does at first post.

[MeylinP]

Welcome to our Community @helpmewithfitbi! Thanks for stopping by! I'd like to know if you're seeing your steps are at 0 on your Dashboard or in your tracker's display? I guess you have a Zip since you need to take out the battery to do the restart. Why don't you make sure there is proper contact between the battery and the battery contacts inside your Zip tracker. You can do this by opening the battery door of your Zip, removing your battery, and ensuring that the silver battery tab located in the lower right half of your tracker is flush with the white box outline in the tracker housing. The process can be followed here. After this please try syncing your tracker with your Dashboard.

Hope this helps, let me know if it works! 

[helpmewithfitbi]

Thank you for the advice.I removed the battery many times that evening
after I seeing no display on the screen sometimes it would show the display
but when I walked it would not show steps,not sure what I did to make it
work but have not had the problem since and it was a brand new battery.I
will keep that link you sent me in case this happens again. Thanks again
for the info.

[MeylinP]

Hey there @helpmewithfitbi thanks for the update my friend! So glad to know it's working again, I'd like to invite you to our Discussions board which is the perfect place to make new friends here at Fitbit and to share all your interests. 

Hope you have a nice day!