Fitbit won't receiving notifications from OnePlus

[Ebyrne]

I've had my fitbit for over a month and still have not managed to get it to receive message notifications. 

It syncs information no problem to the Fitbit app but this is still an issue & would really love to sort it. 

I'd appreciate any help with this! 

Thanks! 

Moderator edit: updated subject for clarity

[MarreFitbit]

Hi there @Ebyrne, welcome to the Community Forums. Thanks for the details provided.

While reading your post I was wondering if the mobile device you're syncing with is included in our list of supported devices? At this time we only support OnePlus 6 from the OnePlus series. You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

If your phone is not supported, please note that there is a possibility that your Charge 3 can sync and while there isn't a guarantee that it'll always work, we can try to troubleshoot this situation together. If you've not done so, please remove your Charge 3 from the Bluetooth settings, turn off other Bluetooth connections that aren't in use and set up your Charge 3 as a new device and set up the notifications again.

Give it a try and let me know how it goes. 😉

[Ebyrne]

Hi Marre, 

Thanks for getting back to me! 

Yeah my phone is a OnePlus 6, which is supported by the Fitbit versa 2. 

Any other ideas of settings or things I may need to do to set it up? 

Thanks!

[MarreFitbit]

Hi there @Ebyrne, thanks for getting back to me. 

Thanks for letting us know about this issue. We’re aware of it and are working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.