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Fitbit won’t setup

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‎07-26-2023 03:49

‎07-26-2023 03:49

  1. Charged my Fitbit after a short time of non-use.
  2. Switched it on and it showed incorrect date & time.
  3. Attempted sync with android phone via app.  Didn’t work.
  4. Reinstalled app on phone.  Didn’t work.
  5. Switched off Fitbit using the 10second hold and reset. Didn’t work.  Continued to show incorrect date/time.
  6. Carried out a reset on Fitbit per instructions.  Didn’t work.
  7. Now my Fitbit keeps telling me to download the app (its been reinstalled on my phone see point no. 4 and logged in to me)

Can’t get any help from the Chat support (page gives an error).

Any ideas folks?

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2 REPLIES 2

‎07-26-2023 05:00

‎07-26-2023 05:00

Hi, @joaneybee , your Fitbit is showing the message to download the app because you gave it a factory reset, so now it is behaving like a Fitbit that has never been set up before.  The first thing a new user needs to do is download the app!

In order (hopefully) to solve this you will need to go into your Fitbit app and delete your device.  On the opening screen of your app click on the person photo/icon top left.  On the next screen tap on the picture of your Fitbit, and then on Android tap the trash can (iOS delete) and follow the instructions to delete the device.

Next please log out of your Fitbit account and give your Fitbit another restart.  Next please log back in to your account, click on the person picture and on the next screen find “set up a device” and follow the instructions from there.  Be sure your Fitbit is well charged and nearby.

If you still are having problems you may need to put all other Bluetooth devices out of range.  If that doesn’t help you may need to remove other Bluetooth devices, turn Bluetooth off, wait a moment, and then turn it back on again.

Once your app is able to detect a Bluetooth signal from your Fitbit the set up should begin.

If you need more help it would be useful to know which Fitbit you are using.

Sense, Charge 5, Inspire 2; iOS and Android

Best Answer

‎07-28-2023 05:13

In response to Julia_G

‎07-28-2023 05:13

Hi Julia_G,

Thank you for this.

I have a “Sense”, and I’ve followed your directions to the letter, all to no avail.

My phone is now detecting the Sense, and saying it last sync’s with it eg 2 minutes ago, however my Sense is still showing the initial “download the app” screen and just keeps scrolling on that, making no progress.

Not sure what to do now 😞

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