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Fitbit won't sync or show the correct time

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‎02-06-2021 15:22 - last edited on ‎02-07-2021 15:40 by

‎02-06-2021 15:22 - last edited on ‎02-07-2021 15:40 by

I had to manually go in & change/update the time on my Fitbit but now I can't get it to sync up and update the correct time..... 

 

 

Moderator edit: subject for clarity 

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2 REPLIES 2

‎02-06-2021 15:47

‎02-06-2021 15:47

How did you "manually go in & change/update the time on my Fitbit"?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎02-07-2021 15:36 - edited ‎02-07-2021 15:39

In response to JohnnyRow

‎02-07-2021 15:36 - edited ‎02-07-2021 15:39

Welcome to the Fitbit Community, @Sgp2020. It's nice to see you around, @JohnnyRow.

 

@JohnnyRow Thank you for your support.

 

@Sgp2020 Thanks for the details shared in your post. I appreciate your efforts and would like to advise that the time on your device should be corrected when you sync it. I recommend confirming if your device is paired to your Fitbit account by doing the following:

 

  1. Open the Fitbit app and tap your profile picture from the Today tab.
  2. If you don't see any device paired, tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

If you experience any difficulties with syncing, please try our complete troubleshooting instructions in this help article: Why won't my Fitbit device sync? If the device is still showing the wrong time after syncing, please try the additional troubleshooting steps here. 

 

Hope this helps!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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