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Fitbit won't sync

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‎07-07-2017 01:19 - edited ‎07-07-2017 01:23

‎07-07-2017 01:19 - edited ‎07-07-2017 01:23

Can Fitbit please make sure the samsung j3 is compatible with the fitbit charge 2 . There's no point me having a fitbit if i can't sync it.

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‎07-09-2017 09:31

‎07-09-2017 09:31

Hello @gretapuw1! Thanks for stepping into the Forums.

 

We do not have any details on what mobile devices are being worked on to be added to the compatibility list. Having said that, please know that we're always looking for ways to improve the overall experience for our users.

 

In the meantime, perhaps you could try to sync with a computer by downloading the Fitbit Connect software or the Fitbit app for Windows 10.

 

Let me know if you have any further questions! 

Lanuza | Community Moderator

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