06-03-2016 07:12
06-03-2016 07:12
06-04-2016 09:21
06-04-2016 09:21
Welcome to the Fitbit Community @stewart12! I hope you're doing great!
Let me help you with this, first try restarting your tracker 2 or 3 times in a row make sure that you're following the instructions that @AlejandraFitbit shared. If the issue persists take a look at this article I think you'll find pretty helpful.
Let me know how it goes I'll be around!