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Flex 2 counting steps while I'm not walking

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‎03-10-2018 08:48 - last edited on ‎03-13-2018 05:58 by Moderator Alum

‎03-10-2018 08:48 - last edited on ‎03-13-2018 05:58 by Moderator Alum

 My flex2 keeps adding steps when I am not walking. Got up to 18,000 yesterday did probably 10,000. Seems to be doing same today.

 

 

Moderator Edit: Updated Subject For Clarity.

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‎03-13-2018 05:54

‎03-13-2018 05:54

Hello there @BelleC, nice to see you as a new member of the Fitbit Community! Certainly this is not a notmal behavior, however I'm wondering if you are doing any additional activity that involves motion with your hands?

 

When working at a desk, cooking, or doing other arm movements, a device on your wrist can pick up some extra steps if it thinks you're walking. Many of these situations—such as working or cooking—do include a few steps in-between stationary periods so the device tries to give you credit for those steps.

 

If none of these situation apply to your scenario, perhaps preforming a restart on your tracker will do the trick. The following post will explain more in depth the steps to restart your Flex 2.

 

See you around and hope this helps.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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‎03-13-2018 05:54

‎03-13-2018 05:54

Hello there @BelleC, nice to see you as a new member of the Fitbit Community! Certainly this is not a notmal behavior, however I'm wondering if you are doing any additional activity that involves motion with your hands?

 

When working at a desk, cooking, or doing other arm movements, a device on your wrist can pick up some extra steps if it thinks you're walking. Many of these situations—such as working or cooking—do include a few steps in-between stationary periods so the device tries to give you credit for those steps.

 

If none of these situation apply to your scenario, perhaps preforming a restart on your tracker will do the trick. The following post will explain more in depth the steps to restart your Flex 2.

 

See you around and hope this helps.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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