help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Flex 2 not syncing neither vibrating

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-08-2018 21:57 - last edited on ‎02-10-2018 10:22 by Moderator Alum

‎02-08-2018 21:57 - last edited on ‎02-10-2018 10:22 by Moderator Alum

Suddenly last Sunday my Flex 2 stippst syncing to Pixel phone AND Asus tablet. Pebble does not vibrate and I followed instructions to reset/restart it many times with no vibrating and only 4 lights flashing. I don't know if it's charging correctly. Also wouldn't be recognized to sync to Bluetooth. After many tries it connects to blueBluet and app says syncing/synced but no steps upload even though pebble displayed 3 lights and I've walked today. Please help 

 

 

Moderator Edit: Updated Subject For Clarity.

Best Answer
0 Votes
3 REPLIES 3

‎02-10-2018 07:21

‎02-10-2018 07:21

Remove it from your account and phone/tablet bluetooth completely, then add it back through a PC, and it should work fine with your phone and tablet again.

Just remember to remove the wireless dongle from your PC when you're done 😉

Best Answer

‎02-10-2018 10:21

In response to Crazy-Fritter

‎02-10-2018 10:21

Hi there @EJSCODES, nice to see you have join the Fitbit Community! It's a great suggestion @Crazy-Fritter for these scenarios.

 

Additionally, I would like to share with you the following post in case you are still experiencing syncing issues: Having trouble syncing? (here's how to fix this).

 

I'm wondering how it goes the issue that you mentioned regarding your tracker is not vibrating? Is still persisting?

 

Let me know if the issue persists after trying these recommendations. See you later!

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

Best Answer

‎02-11-2018 05:29

In response to RobertoME

‎02-11-2018 05:29

A few days ago, the same thing happened to my Flex 2. The 2.66 version seems to have solved the not syncing problem that I had with the 2.64 and 2.65. It had it's problems but it would sync on it's own... Now, it doesn't give me notifications, stopped syncing, by itself and through forced sync, and since yesterday, after I try to sync, it says  "tracker not found". I'm hopping it's the low battery causing the tracker not to be found, and I'm charging it now. But if it isn't, I am really bummed that I have to go through the god dammed problem I had with 2.64 and 2.65 again with only a month with this bracelet....

Best Answer
0 Votes