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Flex 2 not syncing

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‎06-15-2018 10:09

‎06-15-2018 10:09

My Flex 2 last synced with my Samsung S5 two days ago. I've tried uninstalling and reinstalling the app, resetting the Flex 2, and turning Bluetooth off and on again. The Flex 2 is charging and is recording steps. I haven't yet deleted the Flex 2 from my account, is this the next step?

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‎06-19-2018 06:49

‎06-19-2018 06:49

Hi there @Lyknit, good to see you are visiting the Fitbit Community! My apologies for the late response and I"m wondering how it goes? Is the syncing issues still persisting?

 

You did good in trying those steps to address the issue on your own, However, I would like to recommend to review the following article before you proceed to remove your tracker: Why won't my Fitbit device sync?

 

If the issue persists, just keep in mind not to remove your tracker from your account. Just proceed to re-add your Flex 2 again.

 

See you later and I hope you are back on track.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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