help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Flex 2 not syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-07-2019 16:43 - last edited on ‎10-08-2019 13:06 by Fitbit Moderator

‎10-07-2019 16:43 - last edited on ‎10-08-2019 13:06 by Fitbit Moderator

I have a flex 2 that just stopped syncing. I tried turning off and on my Bluetooth, I uninstalled and reinstalled the app, and I deleted the device and tried to readd it and now the fit it app can't even find the device. I'm an incredibly frustrated!!

 

Moderator edit: Subject for clarity 

Best Answer
0 Votes
3 REPLIES 3

‎10-08-2019 13:03

‎10-08-2019 13:03

Hello @kalielynn42, welcome to the Community Forums!

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you but I'm here to help you with this. To better assist you with this situation, can you please let me know which Android mobile device are you using? When was the first time you experienced this and how many times since then?

 

That said, if you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

Best Answer
0 Votes

‎10-08-2019 18:52

In response to RicardoFitbit

‎10-08-2019 18:52

I am beyond trying to troubleshoot syncing. I deleted the device and tried
to re-add it and now my Fitbit app cannot find it.

I am using an Android Pixel 2, running Android 10.
Best Answer

‎10-09-2019 17:42

In response to kalielynn42

‎10-09-2019 17:42

Your reply is appreciated @kalielynn42.

 

Thanks for troubleshooting this situation with me. Please try the following troubleshooting steps and try to setup your device again:

 

  1. Restart your Flex 2.
  2. Please on the phone, go to Settings > Bluetooth, and remove all the connections that exist with the device. (Forget device, ignore or unpair depending on the version of the operating system of the phone).
  3. Turn off the Bluetooth and restart the phone. (Switch off and on again).
  4. When the Google Pixel 2 is back on, turn the Bluetooth on again but do not attempt to connect to the Fitbit from here.
  5. Go on the app and try setting up the Flex 2 as a new device.

 

Looking forward to your reply.

Best Answer
0 Votes