Flex 2 - Fitbit Community

Flex 2

Replies are disabled for this topic. Start a new one or visit our Help Center.

BostiMom

1 0 0

My Fitbit Flex 2 has stopped recording anything except calories. Can anyone tell me what to do? Thanks!

Best Answer

1 REPLY 1

SteveH

Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more

29089 5018 17565

This sounds like it has stopped syncing with your phone (some calories are tracked on your dashboard without needing to sync).

The usual things to try when you get syncing issues are:

restart phone
restart fitbit using this procedure: Help article: How do I restart my tracker?
restart fitbit a few more times (it doesn't always work)
"forget" the fitbit in the phone's bluetooth settings
go through fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?
if none of that works then contact customer support: contact.fitbit.com

Best Answer