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Fitbit Blaze not syncing with Samsung S8

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‎08-26-2018 20:47 - last edited on ‎08-27-2018 08:02 by Fitbit Moderator

‎08-26-2018 20:47 - last edited on ‎08-27-2018 08:02 by Fitbit Moderator

My Fitbit Blaze stopped syncing. It worked fine until this morning. I shut it down overnight, then this morning when I turned it back on it wouldn't sync. I have made my Galaxy S8 forget it and then reconnected. It still won't sync. As of right now the clock display is reading approximately 21hours behind. 

 

 

Moderator edit: updated subject for clarity

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1 BEST ANSWER

Accepted Solutions

‎08-27-2018 08:15

‎08-27-2018 08:15

@OKCdadx3 Welcome to the Fitbit Community! I hope you're doing well! Sorry to hear that your Blaze isn't syncing with your phone and thank you for troubleshooting this issue. Go to your phone's bluetooth settings and remove all devices listed there. Restart your phone and then restart your Blaze by following these instructions. Now reopen the app to start a sync.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

View best answer in original post

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4 REPLIES 4

‎08-27-2018 08:15

‎08-27-2018 08:15

@OKCdadx3 Welcome to the Fitbit Community! I hope you're doing well! Sorry to hear that your Blaze isn't syncing with your phone and thank you for troubleshooting this issue. Go to your phone's bluetooth settings and remove all devices listed there. Restart your phone and then restart your Blaze by following these instructions. Now reopen the app to start a sync.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer

‎08-27-2018 18:12

In response to AlvaroFitbit

‎08-27-2018 18:12

That fixed it. Thank you. 

Best Answer

‎09-04-2018 10:26

In response to OKCdadx3

‎09-04-2018 10:26

@OKCdadx3 thank you for your reply and for letting me know that these suggestions helped you resolve the issue. This information may also help other members in the same situation. Hope that now that you are back on track you will reach your fitness goals in no time.

 

I'll be around!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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0 Votes

‎06-18-2019 05:31 - edited ‎06-18-2019 05:32

In response to AlvaroFitbit

‎06-18-2019 05:31 - edited ‎06-18-2019 05:32

I have a new fitbit blaze from a friend and I could sync it with my samsung s8plus for only 3 hours. Suddenly it stopped syncronizing. I tried everything, deleting and downloading the app, restarting bluetooth on my phone, deleting other connected devices, restarting blaze. Nothing works. Phone is working, blaze is working, they are not syncronizing, please help me. 

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