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Charge 3 and Android 9 on Galaxy s8 do not Sync

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‎06-17-2019 11:29 - last edited on ‎06-18-2019 06:55 by Fitbit Moderator

‎06-17-2019 11:29 - last edited on ‎06-18-2019 06:55 by Fitbit Moderator

The only way to synch is to delete the device and add it. Worked fine until last week.  What happend?

 

 

Moderator edit: Clarified subject

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‎06-18-2019 06:55 - edited ‎06-18-2019 06:56

‎06-18-2019 06:55 - edited ‎06-18-2019 06:56

Hello @Johnsect.

 

 Thanks for taking the time to bring this up and share your experience.

 

Please know our team is aware of an issue with Android 9. It is being looked into and at this time we do not have any details on the matter. We will be sure to post more about it as soon as we receive any details.

 

Perhaps we could try turning off Background Restrictions/Limitations: Phone settings > Apps & Notifications > Fitbit app > Background restrictions or Background limits.

 

Then, disable battery limitations:

  1. Go to Settings > Apps > Fitbit app > Advanced > Battery > Battery optimization
  2. Change view to All apps
  3. Search for Fitbit app
  4. Choose Not optimized

Please give the steps above a try to improve syncing with your Fitbit device and Android 9.0 OS. We're still researching and testing out long-term solutions to this ongoing syncing issue. We thank you for all your patience while we continue to work on this effort.

 

As a workaround maybe you could try syncing with another device, or a computer. You can click here to see some steps on how to sync with other devices.

 

Thanks for your patience and understanding.

Lanuza | Community Moderator

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