help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Stopped recording sleep

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-17-2019 11:49

‎06-17-2019 11:49

Versa stopped recording sleep. I reinstalled app and same thing. Suggestions?

Best Answer
0 Votes
1 REPLY 1

‎06-18-2019 06:59

‎06-18-2019 06:59

Welcome to the Forums @Mastersed.

 

Let me help you figure out what is going on with the sleep tracking.

 

There are different reasons why the sleep is not being tracked. These are some reasons why this could be happening:

  • Your HR is not being tracked during your sleep. This can be mitigated by tightening the strap on your Fitbit and also cleaning the HR sensor with a damp piece of cloth and then drying it.
  • You are moving during your sleep. Perhaps it is very hot or cold, or something is causing you to move around. 
  • You sleep with a fan or an open window. A draft of air hitting the Fitbit could cause the Charge 3 to think that you are moving around.
  • Your HR is remaining high during your sleep. In this case it could be happening because of stress or even over-eating before going to sleep. Because the HR is used to determine if you are sleeping, along with movement, having a high HR would prevent sleep from being recognized.

I hope this clarifies what could be happening.

 

Let me know if you have any other questions or if I can help you with anything else.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
Best Answer
0 Votes