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Flex Not Syncing

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‎01-12-2016 19:10 - last edited on ‎01-13-2016 03:14 by Moderator Alum

‎01-12-2016 19:10 - last edited on ‎01-13-2016 03:14 by Moderator Alum

My dashboard isn't updating with my steps but my challenge dashboard is. For example, I was running on the treadmill & it is stuck on 7174 but I'd get notifications about passing so & so. It eventually said goal met (10,000 steps) but dashboard is stuck on 7174

 

 

Moderator Edit: Subject for Clarity

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3 REPLIES 3

‎01-13-2016 03:13

‎01-13-2016 03:13

Welcome to the Community @Jen804. It sounds that your tracker is not syncing. I recommend doing a force sync from your Android Fitbit app by doing the following:

 

1. Tap Flex

2. Tap "Sync Now"

 

If this procedure doesn't update your Dashboard, feel free to contact our Support Team.

 

Let me know the outcome! Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎01-13-2016 06:54

In response to AlejandraFitbit

‎01-13-2016 06:54

It was syncing in the challenges but not on my personal dashboard????
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‎01-13-2016 07:57

In response to Jen804

‎01-13-2016 07:57

Welcome back @Jen804. Are you receiving any type of error at the moment of syncing? I recommend following the Syncing Troubleshoot and if this procedure doesn't work, feel free to contact our Support Team. To have a faster solution you can contact them via chat or phone.

 

Let me know the outcome! Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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