help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Flex Won't Connect to Bluetooth

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-25-2017 17:18

‎03-25-2017 17:18

I have a Samsung Galaxy S4 and I am having issues connecting my Flex. I contacted customer service & they deemed the first one defective so I exchanged it. Still the same issue. I have uninstalled/reinstalled app over & over, cleared the cache, reset fitbit, tried setting up new account and it still won't connect.

Best Answer
0 Votes
2 REPLIES 2

‎03-25-2017 17:21

‎03-25-2017 17:21

@LisaK13, is WiFi turned off on the phone?  Often there is a conflict between the Bluetooth and WiFi.

Best Answer
0 Votes

‎03-25-2017 17:33

In response to USAF-Larry

‎03-25-2017 17:33

I tried it with wifi turned off and still nothing

Best Answer
0 Votes