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Flex not counting Active Minutes

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‎01-21-2016 13:55 - last edited on ‎01-21-2016 16:59 by Moderator Alum

‎01-21-2016 13:55 - last edited on ‎01-21-2016 16:59 by Moderator Alum

My Fitbit flex has stopped recording active minutes. Stopped after the last update. It records everything else and yes I am working hard enough. Nothing records despite running, jumping, aerobics, dancing etc

 

Moderator edit: edited title for clarity

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‎01-21-2016 17:01

‎01-21-2016 17:01

@Splitrock That's odd! I recommend restarting the Flex by following the instructions in this help article and then giving it another try with a strenuous workout. Hope that helps.

Erick | Community Moderator

It's all about the food! What's Cooking?

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