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Flex not syncing

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‎01-24-2016 06:22

‎01-24-2016 06:22

Hello I did the update yesterday and now my flex will not sync to my phone. No updates... Any help?
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‎01-25-2016 05:25 - last edited on ‎07-17-2025 06:28 by Fitbit Moderator

‎01-25-2016 05:25 - last edited on ‎07-17-2025 06:28 by Fitbit Moderator

Hi there @Mandy_t0257. I'm glad to see you in the Community! 🙂

I'd recommend in this situation to restart your tracker. You can do this by following these instructions. Try to do this two or three times and then also try to restart your phone and once it's back on try to get it to sync. If this doesn't work, try to set up your tracker as a new device by following these other instructions and see how it goes.

Let me know if you need more help!

Ferdin | Community Moderator, Fitbit

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