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Flex not syncing

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‎05-01-2016 01:17 - last edited on ‎05-02-2016 12:06 by Moderator Alum

‎05-01-2016 01:17 - last edited on ‎05-02-2016 12:06 by Moderator Alum

Sorry - interrupted by a phone call and posted last entry unfinished! My Fitbit flex will not sync to my phone since last auto update of the app on my Samsung A3. It worked perfect before so was compatible. Any suggestions on what I can do please?

 

Moderator edit: edited title for clarity

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‎05-01-2016 09:32

‎05-01-2016 09:32

Hooray! Finally synced my flex to my phone! How when the app wasn't finding it? I re-set the flex whilst it was connected to the charger. There is a pin hole on the underside of the USB charger and when I put a pin into it my flex reset and bingo! It now syncs to my phone. Thanks to whoever it was that posted that tip! Sorry didn't get the user name. Posted here now to try to help others.

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6 REPLIES 6

‎05-01-2016 09:32

‎05-01-2016 09:32

Hooray! Finally synced my flex to my phone! How when the app wasn't finding it? I re-set the flex whilst it was connected to the charger. There is a pin hole on the underside of the USB charger and when I put a pin into it my flex reset and bingo! It now syncs to my phone. Thanks to whoever it was that posted that tip! Sorry didn't get the user name. Posted here now to try to help others.
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‎05-26-2016 13:07

In response to juliehw

‎05-26-2016 13:07

Amazing news @juliehw Woman Very Happy! Thanks for sharing what worked for you my friend, I'm pretty sure this will help other users.

 

Hope to see you participating in the Community more often since I think it would be awesome for you to explore our Community, so you can go ahead and log to any of the topics that might be of your interest in our Discussion boards. Feel free to comment and contribute with your knowledge and experience.

 

Have a great day!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎11-03-2016 20:07

In response to juliehw

‎11-03-2016 20:07

Thank you Julie! This solved my non-synch issue right away! Very helpful. Thank you!!!!

 

@juliehw wrote:
Hooray! Finally synced my flex to my phone! How when the app wasn't finding it? I re-set the flex whilst it was connected to the charger. There is a pin hole on the underside of the USB charger and when I put a pin into it my flex reset and bingo! It now syncs to my phone. Thanks to whoever it was that posted that tip! Sorry didn't get the user name. Posted here now to try to help others.

 

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‎11-04-2016 15:54

In response to Pauljhardin

‎11-04-2016 15:54

@Pauljhardin Thank you for taking the time to try @juliehw's suggestion and giving me an update on the status of your syncing experience. Happy to hear that you're back on track.

Erick | Community Moderator

It's all about the food! What's Cooking?

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‎11-30-2016 18:23

In response to juliehw

‎11-30-2016 18:23

I don't see a reset on my flex

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‎12-25-2016 21:39

In response to Mickie69

‎12-25-2016 21:39

My fitbit flex doesn't have a reset pinhole. My bluetooth can find the device but the app can't.

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