08-16-2018 11:05
08-16-2018 11:05
My flFlex has stopped tracking steps. I've updated the app. I've restarted the Flex. I've done everything I can think of/find.
Is there anything else I can do? Is it time to find a replacement?
08-16-2018 11:24
08-16-2018 11:24
Hi, @Moebs! Do you know if your Flex is syncing? Have you checked within the actual tile to see if your steps are showing up? Also, do you see the progress dots on your Flex changing? There is an issue with the current Android app version that it's not showing steps on the main tile.
MakMak | Community Council
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08-16-2018 11:35
08-16-2018 11:35
@MakMak Progress dots are not changing.
08-16-2018 12:04
08-16-2018 12:04
Hmm, very strange. In that case, I would suggest trying to restart it a few more times just in case, sometimes it takes a few goes to actually take. Other than that, you might be best off contacting Fitbit Support directly.
MakMak | Community Council
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