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Flex not working

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‎03-16-2016 17:26

‎03-16-2016 17:26

Hi my flex started counting an absurd amount of steps for me (over 200,000 while I was at my desk for three hours!). I tried to reset it and removed it from my account, but now it will not pair up with my phone and it's essentially useless to me.
What can I do to fix it?
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3 REPLIES 3

‎03-20-2016 04:02

‎03-20-2016 04:02

Awesome troubleshooting @Wags9er

 

If not already done, feel free restarting the phone.

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‎03-20-2016 04:33

In response to SunsetRunner

‎03-20-2016 04:33

Thanks for the suggestion, unfortunately that didn't help either.

Stephanie
Sent from my iPhone
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‎03-22-2016 06:24 - last edited on ‎11-20-2025 10:00 by Fitbit Moderator

‎03-22-2016 06:24 - last edited on ‎11-20-2025 10:00 by Fitbit Moderator

Hey there @Wags9er welcome to our Community! It's nice to have you here! Man WinkI noticed @SunsetRunner provided you with a great tip to help you resolve your issue. I'd appreciate you double check your Internet and Bluetooth connection to see if they're working correctly. If they're, please contact our Customer Support team and let them know the steps you've already tried so they can provide you with a good solution for this.

Hope this helps, let me know how it goes! Cat Wink

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

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