LG G4 Compatibility

[Rkelly911]

I just want to put in a request to put the G4 as a compatible device for my charge hr. Everything works except for the caller notifications so far.

Moderator edit: edited title for clarity

[TarinFitbit]

Hi @Rkelly911 very welcome to the Community! I take a look on the list of compatible devices and I found that your LG G4 is not compatible for call notifications, you can take a look of the list here: Compatible Devices.

However, if you are not be able to set you call notifications, you can try the following steps in this article: How do I receive call notifications on my Charge or Charge HR? and also remember to unable the all d...

To understand a little bit more your issue, reply with as many details of the issue you are experiencing as possible.

Let me know how it goes!

[DL-FB]

Having a horrible time getting my Charge HR to sync with my G4.

Most of the time my G4 can not contact fitbit

the rest of the time it can not connect for live data.

Then it will work fine.

Then later nothing.

clear app and restart = nothing

reboot phone = nothing

reboot fitbit = nothing

clear fitbit = nothing

Bout ready to find something else.

[TarinFitbit]

Welcome to this thread and also to the Community @DL-FB! thanks for the info, lets try to fix this by:
1. Logging into your Fitbit App and after that log out
2. Turn off the Bluetooth and also your cellphone
3. Restart your tracker
4. Turn On your cellphone and also the Bluetooth
5. Finally, Set up your tracker as a new Fitbit device

Try to follow the steps in the same order and let me know how it goes, I'll be around!

[DL-FB]

Nope, did not work.
Worked once as usual then later no sync.
Very frustrating.

[TarinFitbit]

I'm sorry to hear that @DL-FB . At this point, I recommend contact Customer Support, they can further investigate your case and get you back on track. Also, I found a thread with a similar issue, take a look on this thread "Tips to improve Charge HR syncing" to find the latest updates.

Keep me posted!

[Robinkeough]

I called Fitbit and they told me the LG4 is not compatable when will it be compatable as i would like get the LG4 phone?

[DL-FB]

It works now, though a bit flakey.
Has problems syncing sometimes, but does better with "Always Connect "
turned on.

[Robinkeough]

Why isnt in the compatable devices very strang

Sent from Outlook Mobile

[TarinFitbit]

Thanks for your updates @Robinkeough and also thanks for sharing your information with us @DL-FB! While many Android devices have a Bluetooth 4.0 chip, not all devices are able to be accessed by apps like the Fitbit App.

Fitbit is constantly striving to improve Fitbit products and services, and they appreciate all of the input
we receive from our users. So, the best place to make your voice heard @Robinkeough, is the Ideas Board on our community.

However, @Robinkeough and @DL-FB, just one more thing, could you please let me know if you have the all day sync on your Fitbit app?. Because that might interfere in the connection. 

Keep me posted! 

[Robinkeough]

I just got the LG4G phone but i cant hook up my fitbit will the LG 4G be compatible at some point

[DL-FB]

Tarin Fitfit
Not sure what you are asking.

[TarinFitbit]

I'm sorry @DL-FB. My question was: Do you have the all day sync on your Fitbit app?. This is a feature on your Dashboard, you'll find it every time you tap on the little picture of your tracker. If you have this feature "On". This could be the reason why the call notifications are not working.  

@Robinkeough thanks for your update. I found this Feature Suggestion on our Feature Requests Board about compatibility with the LG G4 phone and you can vote for their idea and add your comments. Our product team looks forward to reading and incorporating your suggestions into future versions of Fitbit apps. 

Keep me posted! 

[DL-FB]

No, I do not use all day sync only always connected.

[TarinFitbit]

I really want you can enjoy your Fitbit tracker, so let me pass this information to the Fitbit engineering team and at the moment please vote for the LG G4 Feature Suggestion on the Feature Request board.

Once there is an update, I'll let you know! 

[Rkelly911]

Now nothing is working on my fitbit app 😞 it was just the call notifications but now it's the whole kit and kaboodle

[ErickFitbit]

@Rkelly911 Are you experiencing a specific error message? Are you unable to sync? Are you unable to track any activity? What troubleshooting procedures have you tried already?

This will be useful in helping to provide you with some further troubleshooting procedures.

[Rkelly911]

The sync error is "Tracker cannot be found" and i get an exclamation point. Press refesh same answer. I have uninstalled and reinstalled the application, tried to sync contacts for call notifications and receive a warning that my blutooth is not functioning and to dismiss if that was the first notice. Hit dismiss, received notice again after trying to sync for call notifications try to reset blutooth get please wait window indefinitely. Cancel app still unable to sync as of 5 minutes ago, i will restart my phone.

[Rkelly911]

Restarted phone, double checked sync options and all day sync was switched off. Switched back on and they finally synced. Call notifications still do not work

[Rkelly911]

BAM now everything syncs even phone calls woooo!