Flex won't sync to Motorola

[sarahsmom]

My Flex 2 is not syncing with my Motorola Android phone. Last sync was 12:15 am today.

Moderator edit: updated subject for clarity

[MarreFitbit]

Hi there @sarahsmom, it's nice to see you around here. Thanks for the details provided about the syncing difficulties with your Flex.

While reading your post I was wondering if the Motorola you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

If your phone is included in our list of supported devices, but your Flex is still not syncing, please follow the troubleshooting steps from the help article: Why won't my Fitbit device sync?

Let me know if you need further assistance, I'll be around. 

[sarahsmom]

The phone works just fine with Fitbit in a daily basis. I had to do an
uninstall/install of the app after it froze on me, and now it's working
again.

Judith

[MarreFitbit]

Hi @sarahsmom, I'm glad to hear that your Flex is working now. 😉 

I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!