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Flex won't sync with Samsung Galaxy S7

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‎09-03-2019 07:33 - last edited on ‎09-06-2019 11:37 by Fitbit Moderator

‎09-03-2019 07:33 - last edited on ‎09-06-2019 11:37 by Fitbit Moderator

OK.  I have posted in the past on this forum.  I am officially done with Fitbit !  Just purchased a Garmin VivoSmart 4 today and there is no going back.  I have been a loyal Fitbit user for over 5 years.  My wife also owns a Fitbit.  Even purchased the Aria Scale.  After numerous attempts to work around the new Fitbit App version that was installed in August 2019, I have finally had it with this company.  They don't listen to us about all the issues with the App and seem to think that we are just fabricating a non issue.  A company that doesn't stand by its products and listen to its customers will not get any of my future business.

 

Good Bye Fitbit !

 

Moderator edit: updated subject for clarity

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‎09-06-2019 11:44

‎09-06-2019 11:44

Hi @BadgerFan. Welcome to the Community Forums. I'm sorry for my delayed response.

 

Thanks for taking the time to share your thoughts about the Fitbit app. I get where are you coming from as your device isn't syncing your information correctly after the update. Our team receives every feedback posted in the Community as it helps us to bring improvements for our devices and overall environment and enhance their performance. I'm sorry that you've had this experience and be sure that your comments will not go unnoticed. If you change of mind, reply back to this post so I can work with you on this situation.

 

Feel free to let me know if you have another question.

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