help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Not receiving sleep stages

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-05-2019 23:52 - last edited on ‎09-06-2019 11:59 by Fitbit Moderator

‎09-05-2019 23:52 - last edited on ‎09-06-2019 11:59 by Fitbit Moderator

I have a fitbit versa that I have been using since Christmas. It has always provided me with the new sleep data but over the last week all I have been getting is the basic sleep data. I have tried updating and also checked to see that my sleep is on sensitive and yet it still comes up as basic. Any help would be great. Thank you 

 

Moderator edit: Subject for clarity 

Best Answer
0 Votes
1 REPLY 1

‎09-06-2019 11:58

‎09-06-2019 11:58

Hello @Lauren37, welcome to the Community Forums!

 

I appreciate the details that were shared in your post. To better assist you with this, can you please let me know when was the first time you received basic sleep and how many times since then? Also, did you receive any error message in the actual sleep log? To check this, please tap on the actual basic sleep log and scroll down, then, if applicable, please send me a screenshot of that specific error message. You can refer to this post to do so. 

 

Thanks for troubleshooting this prior to posting, looking forward to your reply. 

Best Answer
0 Votes